Remote Connect

Remote Connect


Have your PC fixed remotely. Download the client software before your appointment.

If you have already contacted us and booked your appointment:

Download the client software and save it to your computer. Save it in a convenient place, your desktop is a great spot.

There is nothing to install. No complications. Just double click to run it when instructed during your appointment.



The software provides end-to-end encryption with strong AES-256 and RSA-1024 cryptographic keys. This technology is based on the same standards as https/SSL, and corresponds to contemporary world security standards.

  • All the packages sent and received during communication with remote end (including keyboard, mouse signals, images, and file transfers) are completely encrypted
  • Only endpoints taking part in a remote connect session have the keys and are able to decrypt the packages
  • The encryption keys are dynamic and generated for each session on a random basis, they are not stored


Never let someone other than us connect to your computer. It could be disastrous.

When you run the program there is a PIN # designating your PC. Do not worry, connections are not made automatically. You must allow it to happen. Hence, our verification process, so you know you are talking with a PC Pit Crew technician. Not someone impersonating us.

Verify the phone number that we are calling you from. Number should be (236) 844-2293.